Complaint Letter-Free-Samples for Students-Myassignmenthelp.com

Question: Write about any problems you can find in the letter in well-written sentences and paragraphs. Areas you could discuss are formatting, style, structure, and content issues. Be thorough. Re-write the complaint letter using the proper business letter format discussed in class. Answer: Issues Identified First identifiable issue found is the format of the date and address that has been written in the upper left hand side of the letter. A complaint letter must follow a proper business letter format, where name of the recipient, address should be in separate line. Moreover, name and address of the writer is suppose to come before the details of the recipient. Furthermore, body of the letter does not follow the structure of a complaint letter. The proposed body structure of a complaint letter should have a summary of the letter at the first paragraph, followed by a background of the issue mentioned, complaint details, and the outcome at the end. Outcome refers to the actions reader is expected to take. However, this letter fails to follow the above mentioned structure and all the parts of the letter are clubbed haphazardly. Moreover, the writing style also fails to meet the standard of a formal letter Revised Letter John Smith 9889 Pleasant Street Dartmouth Date: February 5, 2014 To The Owner 8998 Robie Street Halifax Dear Sir/Madam, On January 15th, I bought your Wondertron 9000, which is supposed to be the state-of-art. However, I would like to express my disappointment on the same as it failed to serve the purpose. The issue raised when I returned to your store located in 9870 Pleasant Street for communicating the issue, where I received shockingly humiliating behavior from your customer service executive. I am writing you this letter to seek proper solution for the issue as your customer service failed in not only resolving the issue but also providing appropriate service expected from a firm like yours in this competitive market. I bought the product for $29.95 exclusive of taxes from your store located in 9870 Pleasant Street on January 15th and assembled it my self. However, I found your instruction manual inappropriate and badly written. The product served its purpose for only twice as it stopped working after that. Hence, I took it back to your store for filing complaint about the product, where I had to face public embarrassment from your employees. I was informed that return is possible on using your certified assemblers that costs about $5. Moreover, no information was passed down to me about voiding warranty over the assembly fee. I am sadly informing you that both your product and customer service is not satisfactory and fails in serving the needs as your company claims. There is a clear sign of absence of employee training in your company as I received ill treatment from your employee. This harassment and public humiliation is not acceptable in any condition. The executive in your store refused to cooperate and constantly humiliated me pointing out the assembly issue, which was not communicated on the time of purchase. It falls under your responsibility to communicate the information, which fails in transparency. I demand a refund of $29.95 plus tax for your product on urgent priority basis. Moreover, I also demand for the suspension of the customer service execute for the misconduct and you public apology for the incident. I seek your cooperation and expect you to honor my extremely reasonable demand for the harassment I had to encounter. I will be forced to seek help from Better Business Bureau, the Department of Customer Affairs an the fraud unit of local police on the failure of your cooperation in the matter. I thank you in advance for your appropriate response. Sincerely, John Smith